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The Complaints Team marked the complaint as ‘resolved’ in their system and expressed appreciation for the player’s cooperation. After the recommended timeframe had passed, the player confirmed that the issue had been resolved. The player from Vietnam had been waiting for a withdrawal for less than two weeks. Additionally, it was found that the player had registered using a VPN to bypass restrictions, leading to the rejection of the complaint. The casino claims he has broken the law, leading to the account closure. Despite confirming a permanent block on his account, he was allowed to play again, leading to financial losses.
